Parent/Caregiver Communications

The Ithaca City School District uses SchoolMessenger and Thrillshare to communicate with families through emails, phone calls, and SMS/text messages. The contact information loaded to SchoolMessenger and Thrillshare is driven by students' current information in SchoolTool. 

To ensure you receive communications from the district and your child's school, please verify that your contact information in SchoolTool is correct and that you are set up to receive mail. Instructions for doing so can be found below.

SchoolTool Parent Portal Support

Through the SchoolTool Parent Portal, parents and caregivers have access to their children's schedules, grades, assignments, and more. Information on how to set up your account, reset your password, verify your contact information, and request translations can be found below. For additional support, email

Set Up Account

To set up a Parent Portal account:

  1. Contact your child's school and let them know you would like a Parent Portal account and verify that we we have your current email address on record in SchoolTool.

  2. Within a few days of requesting an account, you will receive an automated email from with your account password and instructions for logging in. New accounts are created at least once a week.

Reset Password

If you have an existing Parent Portal account but have forgotten your password, please view our password reset instructions

Verify Contact Information

Please follow these steps to verify that your contact information in SchoolTool is correct:

  1. Log in to the SchoolTool Parent Portal at

  2. Click on the blue 'view student record' button next to your student's name.

  3. Review the phone number(s) and email address associated with your name. If you need to edit or update a phone number or email address, please contact your child's school or click on the 'request contact changes' icon to submit your request directly in the Parent Portal.

    Note: If you need to update your physical address, you must complete the Change of Address Form and provide proof of residency to the District Registrar.

  4. Confirm that the 'receives mail' icon appears to the right of your contact information. Without this icon, you will not be able to receive our communications. To have the 'receives mail' icon added to your record, please contact your child's school or click on the 'request contact changes' icon to submit your request directly in the Parent Portal.

    Note: Those with the 'receives mail' icon also receive report cards, discipline letters, and all other official school mailings. Given this, the icon can only be added to contacts that are in a parental or guardianship relationship with the student.

If you have confirmed that your contact information in SchoolTool is correct and that you are set up to receive mail, but you are still not getting our messages, please reach out to your child's school or email ICSD Communications for support. 

Request Translations

For those who need or prefer to receive school and district communications in a language other than English, SchoolMessenger/Thrillshare will send automated translations using Google Translate, based on the preferred language of each contact that receives mail. Please contact your child's school if you need to add or change the language in which you receive our communications.

It is important to note that, due to the limitations of Google's machine-generated translations, the translations may contain inaccuracies and should not be considered exact. We will continue to seek more precise solutions and appreciate our community’s patience.