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Ithaca City Schools - click for home
 
 

Parent/Caregiver Communications

August 2020 SchoolMessenger Updates
  • We are now able to send communications to up to five contacts listed for each student in SchoolTool, instead of only two (contacts must have the 'receives mail' icon next to their information to receive district and school communications). View "Verify Contact Information" for more information.
     
  • Automated translations are now based on the preferred language of each contact that receives mail, rather than the first language listed for students in SchoolTool. Parents and caregivers can update their preferred language for communications by contacting their child's school. View "Request Translations" for more information.

The Ithaca City School District uses SchoolMessenger to communicate with families through emails, phone calls, and SMS/text messages. The contact information loaded to SchoolMessenger is driven by students' current information in SchoolTool. To ensure you receive communications from the district and your child's school, please verify that your contact information in SchoolTool is correct and that you are set up to receive mail. Instructions for doing so can be found below. 
 

SchoolTool Parent Portal Support

Through the SchoolTool Parent Portal, parents and caregivers have access to their children's schedules, grades, assignments, and more. Information on how to set up your account, reset your password, verify your contact information, request translations, and opt in to receive text messages can be found below. For additional support, click here.
 
Set up Account
If you would like to set up a Parent Portal account, please contact your child's school and verify that we have your current/correct email address on record. Within a few days of requesting an account, you will receive an automated email from smsadmin@icsd.k12.ny.us with your account password and instructions for logging in.

Reset Password
If you have an existing Parent Portal account but have forgotten your password, please view our password reset instructions
 
Verify Contact Information
Please follow these steps to verify that your contact information in SchoolTool is correct:
  1. Log in to the SchoolTool Parent Portal at ithaca.schooltool.cnyric.org/schooltoolweb.

  2. Click on the blue 'view student record' button (SchoolTool select button) next to your student's name.

  3. Review the phone number(s) and email address associated with your name. If you need to edit or update a phone number or email address, please contact your child's school or click on the 'request contact changes' icon (SchoolTool 'request contact changes' icon) to submit your request directly in the Parent Portal.

  4. Confirm that the 'receives mail' icon (SchoolTool 'receives mail' icon) appears to the right of your contact information. Without this icon, you will not be able to receive our communications. To have the 'receives mail' icon added to your record, please contact your child's school or click on the 'request contact changes' icon (SchoolTool 'request contact changes' icon) to submit your request directly in the Parent Portal.

    Note: Those with the 'receives mail' icon also receive report cards, discipline letters, and all other official school mailings. Given this, the icon can only be added to contacts that are in a parental or guardianship relationship with the student.

SchoolTool parent instructions screen shot

If you have confirmed that your contact information in SchoolTool is correct and that you are set up to receive mail, but you are still not getting our messages, please reach out to your child's school or email ICSD Communications for support. 

Request Translations
For those who need or prefer to receive school and district communications in a language other than English, SchoolMessenger will send automated translations using Google Translate, based on the preferred language of each contact that receives mail. If you need to add or change the language in which you receive our communications, please contact your child's school.

It is important to note that, due to the limitations of Google's machine-generated translations, the translations may contain inaccuracies and should not be considered exact. We will continue to seek solutions that are more precise, and appreciate our community’s patience.

Opt In to Receive Text Messages
In 2018-2019, the Ithaca City School District added text messaging capability to SchoolMessenger. The new service allows schools to send parents and caregivers important informational text messages about events, school closings, safety alerts, and more, directly to their mobile devices.

Any ICSD parent or caregiver who wishes to participate in this service need only do the following:

  1. Verify that your wireless phone number is on file and listed as the first number in SchoolTool. To add, change, or rerank your wireless number, please contact your child's school secretary or click on the 'request contact changes' icon (SchoolTool 'request contact changes' icon) and submit your request directly in the Parent Portal.

  2. Confirm that the 'receives mail' icon (SchoolTool 'receives mail' icon) appears to the right of your contact information. Without this icon, you will not be able to receive our text messages. To have the 'receives mail' icon added to your record, please contact your child's school secretary or click on the 'request contact changes' icon (SchoolTool 'request contact changes' icon) to submit your request directly in the Parent Portal.

  3. Opt in at any time from your wireless device by texting “Y” or “Yes” to the district’s short code number, 67587, or by scanning the barcode on this flyer

For more information about SMS/text messaging, please view our FAQs.