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Help Desk Information


The ICSD Technology Department Help Desk is available for phone and walk-in support.

Help Desk Hours
Monday - Friday, 8:30 a.m. - 4:00 p.m.
(first come, first served)

602 Hancock St., Ithaca, NY
(607) 882-9555

Please Remember:
Before you visit the help desk please be sure to backup your important files on an external jump drive or the network. Repairs to laptops often involve re-imaging which will delete any information / files that are stored locally on your device.

Technology Support Request
Instructions
  1. Click on "Click here for support."
  2. You will be prompted for a username and password. This is your ICSD Login information (Network Login).
    Note: Apple products may prompt users twice for their ICSD credentials. This should only occur the first time you attempt a support request.
  3. Enter the required information including a phone number or E-mail address where we can contact you to facilitate support.
  4. Submit request.