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Help Desk Information

The ICSD Technology Department Help Desk is available for phone and walk-in support.

Help Desk Hours:

Monday - Friday, 8:30 - 4:00

(607) 882-9555  

The ICSD Help Desk and technology offices are located at 602 Hancock Street, Ithaca, NY 14850.
Help Desk Hours are on a "first come - first served" basis. 


Please Remember - Before you visit the help desk please be sure to backup your important files on an external jump drive or the network. Repairs to laptops often involve re-imaging which will delete any information / files that are stored locally on your device.

Technology Support Request Link: Click Here for Support

SpiceWorks Technology Support Request Instructions:

1. Click on "Click here for support"

2. You will be prompted for a username and password. This is your ICSD Login information (Network Login).

     Note: Apple products may prompt users twice for their ICSD credentials. This should only occur the first time you attempt a support request.

3. Enter the required information including a phone number or E-mail address where we can contact you to facilitate support.

4. Submit request

Belle Sherman
Beverly J Martin
Cayuga Heights
Fall Creek
South Hill
Boynton Middle
DeWitt Middle
Ithaca HS
Lehman Alternative


Ithaca City School District
Dr. Luvelle Brown, Superintendent
400 Lake Street
Ithaca, NY 14850
(607) 274-2101